Covered CA Sends Erroneous Denials


Notices with Incorrect Open Enrollment Dates

In the past two weeks, about 11,000 Denial of Coverage notices were generated and sent to consumers with the incorrect Open Enrollment dates for the Individual Marketplace. These notices were sent to consumers that applied outside of Covered California’s Open Enrollment period.  Although the dates indicated were correct at the time the notices were sent, a change in the law resulted in a change to the Open Enrollment period indicated.

The incorrect dates on the notice were October 15, 2014 through December 7, 2014. The 2015 Open Enrollment period is November 15, 2014 to February 15, 2015.

Please advise your clients affected by this notice of the new Open Enrollment dates. Be sure to also check whether they qualify for Covered California’s Special Enrollment Period.  If eligible, you can help your clients to enroll online today or by contacting our Customer Service Center at 877-453-9198.

Clients who are not eligible for Covered California’s Special Enrollment Period can apply during Open Enrollment this fall for coverage beginning January 1, 2015.